REGIONAL SETTINGS
Check your regional settings and set them to US/UK
format. i.e. ensure that the numeric format is 2,000.00
Reboot and reinstall the program. If the problem is cured
then you have a problem with the program not understanding
your settings. Send us your regional configuration and we
will include support for it.
CORRUPT FILES
Using the 'Configure HelloEURO', browse the currency and
abbreviations files.
Check to see if there is any visible corruption in those
files.
Have you used any other editor to examine the HelloEURO
Data Files? If so, reinstall HelloEURO.
Did you download from OANDA on the net? Check for invalid
data. If data is invalid, install HelloEURO.
Run chkdsk /f on the drives - This will check for any
disk corruption.
INSTALL LOCATION ISSUE
Rare bug where the install location is the problem.
Uninstall the application. ( Early installs of W95 and NT4.0
)
Ensure the directory has been deleted. Reinstall to
'c:\Euro' (Note the < 8 char name)
MAKE SURE YOU INSTALL TO A LOCAL DRIVE
If this was your problem then get the latest service pack
for your OS and install it.
VIRUS CHECKERS
Turn OFF all virus checkers.
If after disabling your virus checkers and it works.
Re-activate them until you have a setting that you feel
secure with. This problem had existed with a early version
of Norton AV and has since been fixed.
NORTON ANTI-VIRUS USERS
If you have tested that by uninstalling Norton and
reinstalling
HelloEURO works then you should try the following.
Symantec Tech Support is at http://www.symantec.com/techsupp/
Next A message From Microsoft. Concerning crashes With
Norton
The information in this article applies to:
Microsoft Windows 98
Microsoft Windows 95
Norton AntiVirus version 4.04 is installed and Norton
AutoProtect is enabled.
You use LiveUpdate for Norton AntiVirus to download an
updated version of Norton AntiVirus.
Microsoft IntelliPoint software is installed on your
computer, and the Point32 program is currently running.
Microsoft IntelliMouse or Microsoft IntelliMouse
Trackball software is installed on your computer, and the
Mswheel program is currently running.
RESOLUTION
To work around this behaviour, use the appropriate method
below, and then attempt to install the program again.
Norton AutoProtect Is Enabled
Disable Norton AutoProtect Mode. To do so, right-click
the Norton icon on the taskbar, and then click Disable.
You Use LiveUpdate to Download Norton AntiVirus
Obtain the latest version of LiveUpdate for Norton
AntiVirus from Symantec's Web site. For more information
about how to obtain LiveUpdate, contact Symantec Technical
Support.
The Point32 Program Is Running
Quit the Point32 program by pressing CTRL+ALT+DELETE to
open the Close Program dialog box, clicking Point32,
clicking End Task, and then clicking End Task again.
The Mswheel Program Is Running
Quit the Mswheel program by pressing CTRL+ALT+DELETE to
open the Close Program dialog box, clicking Mswheel,
clicking End Task, and then clicking End Task again.
MORE INFORMATION
Disabling the Load AutoProtect At Startup option on the
AutoProtect tab does not disable AutoProtect.
NETWORK CORRUPTION - WINDOWS '95 ONLY
Microsoft has a bug in vredir.vxd. There exists problems
with several versions of the network redirector provided
with the Windows 95 Microsoft Client for Microsoft Networks
that can cause data corruption in DBISAM data files when
they reside on a shared Windows 95 server. One of the
problems occurs when the network redirector (vredir.vxd)
improperly caches server data locally and can cause various
problems such as key violation exceptions with
auto-increment primary keys and others that should never
occur.
The latest version of the network redirector (4.00.1116
dated 9/11/1997) can be found in the Microsoft KB
article at:
Q174371: Possible Database File Damage When Data Is
Appended
If you are experiencing random problems with data
corruption when sharing data files in a Windows 95-only
environment then please download the updated network
redirector and apply the update to all Windows 95 machines
on the network. Please note that these problems do not occur
when accessing Novell NetWare servers.
THIRD PARTY SOFTWARE - WINDOWS '98
If you haven't done so already, go to the Windows 98
update site and install the Windows Library Update. This
update fixes some third party software problems. It might do
the trick. You should install this anyway. see
http://www.microsoft.com/windows98/default.asp
VIDEO CARDS RANDOM PROGRAM CRASHES
It is possible that there is some incompatibility with
your video card.
1. If your new PC has an S3 or ATI video card, visit the
maker's web site and get the latest possible drivers for the
card and install then.
2. Under the [display] section of the SYSTEM.INI file add
the following line
BusThrottle=1
(reboot afterwards)
3. Reduce the hardware acceleration for the Video card.
(display->properties->settings->advances->performance)
4. play with colour depth/resolution
MEMORY PROBLEMS
Close down as many applications as possible
Test the calculator and the menu options.
Right click on the taskbar icon. Ensure that the hotkey
is Winand F10.
Open notepad.
Type 123.45
Select it.
Press Win and F10.
You should get the config screen.
Choose the local currency.
Click OK.
If it works then restart applications one by one until
you locate the offending one.
GENERAL MS OFFICE PROBLEMS
Please ensure you have all the usual patches from
Microsoft installed these are available from their home
pages at
http://www.microsoft.com The important ones are those
concerning the OS and MSOffice.
CANNOT RUN HelloEURO
On NT, Login as a user with administration rights.
Re-Install the application.
Does the error occur when you are logged in with
administration Rights?
If not then the problem is with user settings.
Ensure the HelloEURO directory has full permissions.
Ensure the User has read/write access to the registry.
HelloEURO stores its settings under HKLM disabling access
to this will prevent the application from running correctly.